Privacy Policy – Data Protection (GDPR/UK GDPR) – COBEMAT website

1. Purpose

This Privacy Policy informs professional users of the COBEMAT website (hereinafter the « Website ») about the collection, use and protection of their personal data, in accordance with Regulation (EU) 2016/679 (EU GDPR) and, for users based in the United Kingdom, the UK GDPR together with the Data Protection Act 2018. COBEMAT processes data lawfully, fairly and transparently, strictly within the framework of its B2B activities.

2. Data controller

The data controller is:

COBEMAT SRL
Waterloose Steenweg / Chaussée de Waterloo 468 – B9
1050 Brussel – België
VAT: BE 0897.758.754
E-mail: – Tel.: +32 2 892 60 40

Where relevant, certain processing operations may concern:

COBEMAT SRL – French branch
10, rue Michel Servet – 59000 Lille – Frankrijk
VAT: FR 28 828 824 524 – Tel.: +33 3 59 82 25 40

3. Data collected

When using the contact or quote-request forms (page /quote/), we collect: first name and surname; company, role, VAT number; business email and phone; business address; information related to the request (product family, specific product, tonnage, packaging, delivery address, requested date, transport mode, comments, possible attachments). These data are collected exclusively from professionals.

Browsing data are also automatically collected for statistical and security purposes: IP address, browser, operating system, pages viewed, date and time of consultation.

4. Purposes of processing

  • respond to contact and quote requests

  • prepare and deliver personalised quotes

  • manage the B2B commercial relationship

  • follow up exchanges with prospects and clients

  • improve Website content and performance

  • comply with legal and regulatory obligations

5. Legal basis

Processing relies on COBEMAT’s legitimate interest (B2B activity), the performance of pre-contractual measures (quote request) and compliance with legal obligations.

6. Recipients of the data

Data are intended solely for authorised internal teams at COBEMAT (Belgium or France sales staff depending on the prospect’s area) and for strictly necessary technical service providers (hosting, maintenance, CRM tools, email services), bound by confidentiality obligations. Data are not sold, rented or transferred to third parties for commercial purposes.

7. Transfers outside the EU / UK

Data are processed within the European Union. Should a service provider located outside the EU/UK be used, COBEMAT would ensure appropriate safeguards in accordance with GDPR (Standard Contractual Clauses of the European Commission, or UK equivalents such as the International Data Transfer Agreement).

8. Retention periods

  • unsuccessful contact or quote requests: 3 years from the last exchange

  • client contractual data: applicable legal duration (10 years for commercial matters)

  • browsing data and cookies: see Cookie Policy (maximum 13 months)

9. Security

COBEMAT implements appropriate technical and organisational measures to protect data against unauthorised access, loss, alteration or disclosure (secure hosting in the EU, HTTPS, access control, regular backups).

10. Rights of data subjects

In accordance with GDPR and UK GDPR, the user has the following rights: right of access, rectification and erasure; right to restriction and objection on legitimate grounds; right to data portability where applicable; right to withdraw consent at any time. Rights are exercised by email to . Proof of identity may be requested in case of reasonable doubt.

11. Complaints

If the user considers their rights have not been respected, a complaint may be lodged with the competent supervisory authority:

  • Belgium: Data Protection Authority (APD/GBA) – autoriteprotectiondonnees.be

  • Netherlands: Autoriteit Persoonsgegevens (AP) – autoriteitpersoonsgegevens.nl

  • France: CNIL – cnil.fr

  • Luxemburg: CNPD – cnpd.public.lu

  • United Kingdom: Information Commissioner’s Office (ICO) – ico.org.uk

12. Cookies

The use of cookies on the Website is set out in the separate Cookie Policy (page /cookie-policy/).

13. Updates

COBEMAT reserves the right to amend this policy to adapt it to legal, regulatory or technical developments. The applicable version is the one published on the Website at the date of consultation.

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